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FAQs

FAQs

Take a look at the frequently asked questions below, these help with the most common queries we get.

The below table contains details of any allergens included in the recipe of each product.

Gluten Crustaceans / shellfish Eggs Fish Peanuts Soya Milk / lactose Nuts Celery Mustard Sesame seeds Sulphites Lupin Molluscs
Carrot & Coriander
Classic Chicken
Leek & Potato
Leek & Potato (280g)
Lentil & Smoked Bacon
Mushroom
Smoked Haddock Chowder
Spiced Butternut
Tomato & Basil
Tomato & Basil (280g)
Vegetable

We always aim to have the most up to date information here, but please always check the pack.

The below table shows which majors retailers sell each product. Please note, other retailers not listed here may also sell these products and stock will vary from store to store, subject to availability.

Stockists-logo Stockists-logo Stockists-logo Stockists-logo Stockists-logo Stockists-logo Stockists-logo Stockists-logo
Carrot & Coriander
Classic Chicken
Leek & Potato
Leek & Potato (280g)
Lentil & Smoked Bacon
Mushroom
Smoked Haddock Chowder
Spiced Butternut
Tomato & Basil
Tomato & Basil (280g)
Vegetable

Our cartons have been made from the same materials since 1988. Our board is from sustainably managed forests, our carton is paper with a plastic lining for the sealing, protection and freshness of our soup. This is recycled for reuse at the recycling facility.

Our carton is “Widely Recycled at Recycling Points” but please check locally for kerbside collection” Use this link and pop in your postcode www.ace-uk.co.uk

If you cannot include them in your kerbside collection, you can take your carton to your nearest recycling centre, for more information please use this link
www.recyclenow.com/local-recycling

You can microwave your soup by popping it in the microwave, please refer to the instructions on your soup.

You can still keep your soup for tomorrow, simply decant your remaining soup into an airtight container

We have easy to follow instructions at the top of your soup carton.

Our exports are managed by a distributor called Bergams. Please visit their website here: bergams.com

All of our soups are already cooked and so are safe to eat from chilled, but we strongly recommend you heat them through thoroughly to enjoy them at their best – our recipes were all designed to be enjoyed hot.

All of our soups are safe to freeze but not all of them react well. Please check your carton for specific advice for each flavour. If you have frozen a soup that we advice is unsuitable, you can still thaw this for 24 hours and heat it through, but you may find it looks a little different before heating. For best results, we recommend heating these soups on the hob to allow you to stir constantly, which should get your soup back looking its best.

We’re sorry you’re unhappy. Click here to get in touch and we’ll do our best to put things right.

Click here to get in touch and we’ll do our best to answer your question.